The customer service of zara is non-existent.
I ordered items for Mother’s day with delivery for 5/7. I contacted customer service on 5/7When it became apparent that nothing had shipped. It is Monday 5/10 and the order has not even shipped. I have tried to escalate this to no avail so have restored to contacting one of their executive team through LinkedIn. The customer service department is absolute disgrace.
One member even said me "If I wre you I would go out and buy something else for Mother’s day! " If you have issues with an order, don’t expect any support from them . It is insulting how they demean the customer who pay their wages.
I recommend not order if you wont it argent so it os not worth it.