Zara in one word can be called amazing, they are an amazing brand of clothes for people who are into fashion or quality clothes. They have recently launched their app which is so helpful for people who are not in the cities where there are zara stores.
Their customer service is great with easy return policy on the app as well as in the stores, money is repaid within the mentioned time.
Their service is good, their packaging is impressive as well.
Zara has staff who are very good to the customers, they are polite and cooperating.