I placed an order to be deliverd dec. 4 -6. On the 5th it was still not shipped called customer service, wait times to talk to a person are long . people who answer the phone have no access to any information, so it dosent even matter if you talk to them. They cant tell you why your item was it produced on time or if it will be completed to in 1-3 days. This is eutirely useless if you are trying to find put if a package will be delivered in the next 24 hours. Worst customer service experience I have even had.