Customers, please be cautious when placing quick orders on Zepto. While the app claims to offer free delivery for orders above ₹;99, this option isnt applied automatically, you have to manually select it at checkout. In the rush of placing an order, many customers miss this detail, and unfortunately, it seems the business is taking advantage of that by slipping in unnecessary charges.
There are also several hidden fees that aren’t clearly explained during the ordering process. Whats even more concerning is that a membership fee is charged without the cutomers consent, which is highly unethical.
When people are ordering in a hurry, they may not have time to scrutinize every line item and thats precisely where transparency is most important. I urge Zepto to improve its billing clarity and ensure charges are applied only with full customer awareness and consent.