I have signed up online as an NRI and provided all the related documents online and made the payment. Later they came back and asked to provide numerous documents offline. e.g.
Copy of PIS permission letter
Copy of FEMA declaration for Zerodha and FEMA declaration for Zerodha Securities
Copy of PAN card
Overseas address proof – Copy of Driving License/Foreign Passport/Utility Bills/Bank Statement(not more than 2 months)/Notarized copy of rent agreement/Leave & License agreement/ Sale Deed
Indian address proof, if any
Passport size photograph
In case of an Indian Passport: Copy of valid passport with place of birth as India, Copy of Valid Visa
In case of Foreign Passport: Copy of Valid passport, Copy of PIO/OCI card.
Proof of Bank account(a cancelled cheque leaf of your NRE or NRO savings bank account)
Note: Copy of PAN card, Passport, Power of Attorney and Foreign address proof to be notarized by Indian Embassy or any other competent authority like Consulate General / Notary Public / Any Court / Magistrate / Judge / Local Banker in the country where the NRI resides. The attesting authority should affix a “verified with original” stamp, name, designation, signature and date on the said documents
Declaration of P.O. Box in your residing country
FATCA Declaration Form
I have asked for the refund as these documents were not mentioned to provide before making payment.But did not get any reply from support team.
They should ask for it int advance before charging the money.