Jumped from sharekhan.com to zerodha a month ago because the brokerage was very less.
initially did not face any problem the costumer service as cooperative but after adding funds and start of trading the app(kite) crashed one week later. I was in profit in intraday position. The whole app went broke was not able to see rates, positions, p&l anything. I also received message from their side that the technical team is working on the issue. 1 hour later the issue was resolved and my profit got converted into heavy loss I had taken leverage so 30% of my capital got wiped of due to silly mistakes and inappropriate behaviour from zerodha team.
Contacted the team and they apologized a lot.
The app was easy to use and convinient so I did not leave it. And continue to trade.
To my shock some days later the app again got broke for half an hour and fortunately this time I did not loose much money instead gained as the stock went really high in my direction in this half an hour.
But the risk is always there in using the platform for big orders as every minute is important and such abnormalities cannot be neglected.
if you are an active day trader engaging in big orders I do not suggest this platform for small orders it is convinient and good.
thank you