I am sure when someone takes time out to write a review he has either gone through a very good experience or very very bad experience. In my case I am writing my first review on any product so far. Zicom. The features are excellent the product idea is great. Its just that it can spoil ur day in a second. Following are reasons for which I DO NOT recommend this product unless you want to get it fixed before you buy.....
i. False alarm: You want to have this system because u r not in the house most of the time. And in this case when you get false alarm u have to get paniced and leave ur job and come back to see that its a false alarm.
ii. Worst customer service: When you register complain(s) for false alarm u DO NOT expect the engineer to come and fix the problems unless it has repeated atleast 3-4 times or you start barking at them. BUT u r assured everytime that someone will attend the complain in 24 hrs. I believe they use clock of some other galaxy.
iii. BUG in the product: When someone dials ur house number which is connected to the Zicom unit then if the call is not picked up in 8-9 rings, the zicom system itself picks up the call and sends back a fax tone sound. U dont want ur guests to get annoyed with this bug. Zicom team is still trying to address my complain since last one year!!? I mean couple of times ppl came and said they will escalate this issue as its out of their scope etc.
The basic reason for fitting a security system is to feel safe. But here you do not know if you should activate the alarm system when u r going out especially out of town as you do not want to spoil your mood by the false alarm. You might think this is a small issue. But NO there were already two thefts in my house and every alarm I receive I want to take it seriously. SO I am looking out for a product that is a real CHALLENGE to zicom...please let me know if you know of any.
Thanks, Dinesh C
(P.S.: read the comment mentioned below as well which was written after I followed up with the Zicom ppl on the above issues and got them fixed...)