I would advice never to use znetindia. I have been with them for more than 5 years. their support is just terrible. however, I stayed with them as I didn’t really needed to change my domain registrar and all I had was few domains and no hosting. But recently had to sell 2 websites which required transferring domains to namecheap. even after doing every procedure properly ( EPP code, approval of transfer.. the whole thing ) they still haven’t released the domain.
I called them multiple times, sent countless emails and none of that got sufficient answers or explanations.. just some plain dumb people trying to learn English. heck they can’t even speak properly and I very much doubt if they know anything that they are speaking about.
The next step for me is to get a lawyer and file a complaint against them for sabotaging my business deals and causing monetary loss. I am done with these people.