I raised a complaint on 14th Feb and several times after that but nobody has bothered to respond ever. Whenever we write any complaint on their customer support chat... their representatives give false commitments...
yesterday, in urgency I ordered food on their app..but I opted put from paytm and preferred cash on delivery.. but somehow they grabbed my paytm wallet and deducted my money. and to my utter dismay food was also pathetic.. for which I had complained multiple times since yesterday. it’s more than 24 hrs.. I even requested them to collect their stale food and refund my money but nobody over there is even bothered to respond.. their customer support representatives are only fooling their customers by giving false commitments and robbing money out of their regular customers like us.
Today, I had a guest at home, and I told my kid to order something online.. by mistake he ordered on zomato.. the order was not even confirmed as it was not even 1 minute and I canceled it immediately... but a message popped up that I would be charged 100% cancellation fee for it and deducted money from my paytm wallet.. the question is how can anybody charge us for an incomplete order.. they deducted my money wherein the order was not confirmed yet.. I again argued with their customer support representatives on chat but again those ridiculous replies.. I told them to please keep your food with you and just refund my money.. as I canceled it within a minute and moreover that order was yet not confirmed.. but these cheaters again got successful in robbing my money.
They make us helpless and catch us in their traps by directly grabbing our paytm wallets.. i am really pissed off
Please let me know if there is any way out to get my money back from them as it since 1 month... in spite of several complaints these guys are not bothered to respond or refund my money. i am actually feeling helpless
Please help me in getting back my money
I would rather prefer to give it to some needy than to these thieves..