First of all zomato deserves a most cheapest customer service award of this century...
Cheapest behaviour on my complaint which i can’t prove it thru a pic......
inspite of enquiring the restuarant & their delivery executive of my complaint they have offered a 12 rupees 50 paise as a refund for my spillage order which the order value is 218rs.....my concern is not about the refund amount it is about customer value & dignity....
A kind request for founders & ceo of zomato when you can’t able to respect your customers or if u want to show your success attitude to customers then you will get it back one day in a very bad state please keep remember it....
Be responsible for customer complaints and please educate your customer support team to how to treat the customers & their complaints...
Try to understand the customer concern and address it, not every customer is complaining for your cheap refund credits it is to bring that issue to your concern to make your business better & successful pls remember it.....