I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order but the order didn’t reach me. After that, I saw the app to check delivery status and I saw the order to be delivered.
On inquiry by zomato team I got to know that the order was delivered to someone else, and the same was also acknowledged by the delivery guy. Further to insult me they gave me an amount of Rs 41 and started sending sad smile [:-(] to frustrate me even more. When I said that I need to order again and I have short cash they said that they cant help as I will only receive money after a week. I requested multiple times but I could not get any help. Please check screenshots.
I WOULD RECOMMEND EVERYONE TO NEVER USE THIS APP. THIS IS THE WORST APP. AND EVEN THE STAFF IS UNPROFESSIONAL that they are making smiles for sarcasm and irritating customers.
Please check the pictures of the chat that I have uploaded.