I have been using Zomato for more than 2 years, and overall it has made ordering food very easy.
The good part is the app design and user interface. It is very simple to search restaurants, filter food items, and see reviews before ordering. The discounts and promo codes are also attractive – sometimes you save 30–40% on your bill. Delivery is usually fast in metro cities, and you can track the rider live, which makes it reliable.
The variety is huge – from street food to 5-star restaurants, almost everything is available on Zomato. Payment options are also convenient ( UPI, cards, COD) .
But the bad part is the inconsistent delivery and support. Sometimes the delivery takes too long, especially during peak hours or rainy days. If food arrives cold or order is wrong, customer support mostly gives only a refund coupon instead of a proper solution.
Another issue is that in small towns, Zomato has very few restaurant options, so you can’t enjoy as much variety.
Pros:
Huge variety of restaurants and food items
Attractive discounts and offers
Easy-to-use app with live tracking
Fast delivery in big cities
Cons:
Delivery delays in peak hours/rainy days
Food sometimes arrives cold or wrong
Customer support not very helpful
Limited options in small towns
Final Verdict:
Zomato is a great app for foodies who love variety and discounts. It works best in metro cities, but if you live in a small town or want 100% reliable service, you might face some problems.