We had very worst situation faced with zoom car.
Even if some major issue happened also they won’t care and they will make us to wait even to call from higher team they will take hours of time.
We have booked the car on July 18th night for the 19th July for around 10+ hours.
Firstly we booked the swift car
Pick up timings - 5.30 Am in morning
The first location was showing royal park residency layout jp nagar 9th phase
When we went there we didn’t get car
Again in app location it started showing avalahalli we had gone there too but we could not find vehicle
From morning 5Am to 7Am we were roaming in road for the vehicle sake..we called zoom car customer care service executive were telling the location latitude but even there the car was not there.
Finally they arranged one more car Venue it was again jp nagar 3rd phase but in zoom car Application the location was showing wrong as 1st phase
We contacted owner and they sent location and then we reached
We travelled from avalahalli to Jp nagar 3rd phase
By the time we reach it was around 8.30 AM
Owner told The car was came after trip just one hour before
From past 4 days it has gone for other trip
His worker just washed the car and handed over to us..
We started trip by 9AM Ist
We had some medical emmergency with parents and took the zoom car as my car was given for service.
We finished the tasks, We poured the disel and while coming back to Blr from Mysore inbetween Mandya near by Girls clg it suddenly stopped..
We tried starting car it didn’t workout the time is around 7.45
We were getting the error pop up like -
Battery Discharge warning ?? please use system with the engine running..
We don’t know the exact issue
We started calling Zoom car people around 8.15 Pm
They took the escalation and told that they have raised high priority case and asked to wait for 30 min
But we didn’t get any update even after 1 hour also
I again called the executive like you please contact service centre near by and get it ready we will repay bills..
We tried that also the mechanic people had come and verified they said fuse, battery all looks fine.
Some internal technical issue we are not able to start now you please contact the showroom people for this like that and they went off..
It was almost around 9.45
We tried in all the ways but the car dint get start..
We tried calling back to back for zoom car again they started telling wait for 30 min
Me and my wife in the road waiting in that night
Our situation like we can’t leave car in the middle road and come
They were telling to wait there for 30 min every time we called to zoom car..
We waited from 8.15 PM to 11.30 PM we have not got any call..
By last i recorded call and warned them if we don’t get any call from higher team i will give compain legally..
They started giving missed call and saying call is not able to connect and it’s not reachable..
They were playing game even if that’s emmergency..
We had gone for hospital and coming back my wife is with me..in the middle of the road we waited almost 2 and half hours..
Zoom car people will call if the car didn’t reached back to destination
But we are calling for emmergency help that car is not getting on for that no one responded..
It was the worst service ever..please do not opt for this kind of irresponsible service and make your life risk..
They call for car but not for emmergency..
Please do not risk your life’s with zoom car booking..
Even if ur dieing they will ask us to wait for few more hours ??