On 17thMay I had a booking for a Fego car that I booked 1 week earlier.(Booking ID: JPS6E6WX3)I got to know the car is unavailable after my calls to the customer care at 4.30AM for 5.00AM booking.(No prior information)
We a complete family were awake and I was on my way to pick the car.And the customer care didn’t say a sorry message for this unfortunate handling. Now I see the refund is not initiated. And I really looking for a compensation from zoom car addition to the refund, (what if I had cancelled the booking in the same time? I would have lost my full amount paid)
Now my calls to the customer care is not answering!, good way to handle a customer!I really feel bad about your customer handling, may be you are thinking about the monopoly in the business.
Anukrishnan N