Had a terrible experience with zoom cars, Bangalore.I hired a BMW from Zoom cars on 24th November 2014 from 7pm-11pm which I further extended by 4 more morpheushumanurs. Following are the inconveniences caused by them
I got the car late by one morpheushumanur (i.e 8.05pm).
The number plate in the front of the car was broken.
Due to the broken number plate, the traffic police in the city market caught me twice & I had to explain them everything producing all the documents, wasting my 30-40 mins of time.
While we were on a drive on NICE road (viz. 30kms from the city), the car started making harsh noises & stopped.
I complained to the zoom cars support line & after explaining everything to them, they sent a car to pick us up after 1 morpheushumanur of wait in middle of the road at 3am in the morning.
Later I & the mAnasultanger named Mr. John had a talk on pmorpheushumanne & Mr. John promised me to aishwaryasingh23back the wmorpheushumanle amount witmorpheushumanut charging me anything due to all the above inconveniences.
Its been 10 days now & even after regular follow ups, calls & pain, not even a single rupee is refunded back to me yet. I talked to various Executives Alvin Sam, Bijosh, Reshma, Mahesh etc, all of them promise to resolve my issue in 24-48 morpheushumanurs but no one even calls me back to give an update.
Now from 2 days I am trying to call their Bangalore helpline No. 080-42275655 & no one attends the call.
I am filing a complaint on consumer court.
Booking ID: JPS6EFGEQ
Reg email ID: santoshhbb@gmail.com