Hi All,
I have had an awesome journey with ZoomCar up until now, when I am charged a damage fine of INR 7, 000/- for NO TRUE reason.
I understand all kinds of fine and charges levied as(you can check my history that) I’ve been an avid user(booking ZoomCar in the past years, since it’s onset in Bangalore). I’ve even recommended and got my friends as customers to ZoomCar through the app and also with word of mouth propaganda.
But, with this painful and unjust incident of being fined unreasonably and how I was spoken to by customer care with this booking I’m not sure I will be able to trust ZoomCar ever again.
This is clear insult to me as a driver as well!
When I submitted my car, it was checked thoroughly by the zoomcar executive and he himself completed the’end trip formalities’. At that point it he did not say anything about the damages. My trip outstanding showed zero. Once I left the place I saw that my booking shows an outstanding amount of 7000 because of damage charges. I was shocked and surprised and I immediately complained to their customer team. They came back to me saying I had damaged their windshield and hence I was charged 7000. I clearly told him this is false and baseless and why did the executive not highlighted this before completing my end trip formalities? to which he started arguing and spoke to me in a very rude and unprofessional manner. I was so shocked to see him talking in this way. I told him I have video of before and after the drive(of car) and there is no sign of any damage(caused by me) whatsoever but he was in no mood to entertain my request. He simply said they have investigated and I need to pay. All this happened within 4 hours of me completing the trip(just imagine how quickly they investigated everything as if they had nothing to investigate)
My questions -
If there were damages, why did the executive completed the formalities mentioning no damages?
Why was the damage evidence and report not shared with me?
When I contacted them, they said windshield got damaged due to stone hitting, but I still can’t find any damage visible to my naked eye in the photos which I took after my trip
Zoomcar policies state that(attaching the proof as well) for any major damage to windshield the charges are 7000. If it was a major damage how come your executive did not notice while checking the car with me? if the so called damage is not even visible to naked eyes, how can you categorize it under major damage?
Please let me know if I can still trust anyone from ZoomCar team for justice in this regard? i’m being threatened by zoomcar legal team with legal proceeding. I really don’t want to pay for something without any fault of mine. The money we earn is our hard earned money and I can’t let someone take it away by fooling me. I will fight until justice is done. I request all of you who faced similar situation to rise and fight these fraudsters.
Thanks,
NiTiN
Booking ID - JPS6TALOT