Get a headache, not a car.
Money Making Service I would say instead of customer care service:
I have booked zoom car( Scorpio) but eventually, they gave me Tata Hexa as per them the Scorpio was not available in location but it was available to show off in the online app. I did the booking for 24 hours( booking id: JPS64L258) and I got the car unwashed and uncleaned. When I say uncleaned it means seat was not at all cleaned. the car was not washed, The guy who handed over the car cleaned with a bare minimal cloth without washing. This is so far when I took the car.
I have done my trip and I came back to the location to drop the car by 12:03 PM( My booking time was 12:00). That person dealt with me at 12: 20 and told me, sir, you are late. you should pay the extra amount for being late.
Next thing he shoots on me was sir the car is not cleaned. I agree the car was not cleaned as I didn’t get the car cleaned and it was having more dust then I got which is natural phenomena. He asked me to pay 1000 extra for this.
This was not the end to cause a headache, When I was driving the car the tree plant branch which was dry gave some minor scratch on the left side of the car. It was a bare minimal line which would have been fixed with just polishing and cleaning it. But guess what he asked me, sir, no matter what you have to pay 10, 000. Yes, I am not joking not 1000 not 2000 directly 10, 000 rupee you have to pay. I was totally in shock.
I asked them to let me take the car and I will make it fix and give you the car cleaned and washed but they said no you can’t take the car even I demanded that I will extend the timing but they didn’t let me do it. because they wanted to make money doesn’t matter how much a customer is suffering for their actions.
I had a long call with the so-called customer care, so long is just not a phrase. I had talked with them for over an hour on this. and what they said SORRY SIR YOU HAVE TO PAY 10000 MONEY. And they said as a courtesy sir we are not charging for the washing and cleaning but will charge for the late timing which was 3 min.
Fine I said I ended up paying total 13700 Approx amount for the actual bill of 3700. No Thanks,
Jitin Jindal