Zoomcar is very worst company with pathetic service. I booked a Zoomcar with booking id ?#?JPS6V8JML? for some urgent travel(I had to drop my friend to airport) which was starting at 9PM.
We reached Zoomcar venue to pick car at 8.50PM then the representative who was there told that the Car is not available then since it was urgent we asked for some other car which was available but that guy told that we can’t give any car without talking to customer care and then he tried to call customer care for almost 30 min but no one was responding.
Later I tried from my number to call Customer care and they picked call and I mentioned the problem and asked for another car then he told "you wait there we will give you call in next 15 min", after waiting 25 min I called them again and asked why didn’t you call me back when it is urgent here and I was waiting for your call then he mentioned that your number was not reachable(which was a big lie because I was getting call from other numbers there and there was good signal strength also), .
Again he asked to wait for 5 min and disconnected just after that the car which was assigned to me came and they gave me that car that time it was around 10PM or 10.10PM and since it was late my friend left to the airport by cab. This was my 13th booking from Zoomcar and I faced problem in 4 bookings which is a big number out of 13. Here my question is if we will be late from our drop time then they will charge fine and all but if they will be late then what they will do for the customer? I have experience of some other self drive car companies also which are far better than Zoomcar. We are booking cars in some 5-10 days advance by paying full amount of money but still at the time of pick up they will do some non sense stuff and will ruin your plan then what is the point of booking car from them, then better use cab, you won’t have to pay in advance there and also there won’t be any mental tension. Shame on you Zoomcar, now I am not going to book any car from you, so many self drive companies are there now so you enjoy your pathetic and arrogant service and we customer will teach you lesson for that.