I hired a car from Zoom Car about 2 months ago. I start my review from beginning. I was very excited that I am going to spend good family time at Alibaug and Kashish beach areas.
The cost for car hiring was around 2500 for almost a day. If You don' t return in specific time or kilometers and you want more time and kilometers then there were extra charges for specific kilometers. I was fine with that.
Problem occurred after returning the car. I got message and asked for around 4k extra charges for not keeping the car clean and returning in dirty condition. Seriously I felt very disappointed, as we kept the car Neet and Clean whole time.
When I asked for pics which prove their statement then pics were shown to me about some dust on seats. For that they were charging around 3k extra and 1k for extra availed Kilometers and Time.
I was fine with extra 1k as I availed that but man 3k extra for dusted seats, seriously I denied for that and I emailed them for further explanation. Rather then explaining me for overcharging, they kept saying these are our rules and regulations. In last I gave the amount to them and decided never opt zoomcar in my whole life and would not recommend anybody for same.