My 2nd trip with Zoomcar was nothing but a horrible experience.
Booking ID: JPS64IQU9
The booking was made for a Swift but instead, an alternate downgraded vehicle was provided at the last minute, Figo. We had to take this vehicle as there was no other option and time left for us to change our plans.
The vehicle was checked and I clicked pictures of significantly visible dents and scratches before filling out the checklist(based on my previous experience with Zoomcar). The same procedure was followed when the vehicle was returned. The checklist was closed with no identified damages using the Zoomcar Drivers OTP.
The car was collected from me after filling and submission of the checklist which clearly confirms no damage was done to the vehicle. Any damage should have been confirmed at the same time which is why an OTP is used to close the damage checklist.
I contacted Zoomcar customer care through multiple sources such as an app, phone call, and email multiple times for clarification on the damage charges(pics attached). I had requested the customer care to share the images of the vehicle(before: drop and after: pick up) and checklist as proof of the charges added as damage.
There has not been any clear response on the requested proofs, instead, they have been sharing a single, random and definitely fraudulent picture. I cannot confirm pic is clicked on which date, time, location and of which vehicle.(Pic attached- shared by zoomcar has a flooring I don’t recognize and is not in the drop vicinity also the handover was done in daylight and pic seems to have been taken at night). Also, the charges of the claimed damage are beyond reasonable, it’s even difficult to identify if its a scratch or a dirt.
Also, since I was handed a downgraded vehicle and the fuel charges incurred during the trip there are pending and proven dues(bills submitted) from Zoomcar’s end. I have submitted clear and full proofs of my claims of refund. If Zoomcar is making any damage claims, the same applies to them. They should share the checklist and images(before and after) to prove their claims. Otherwise, their claims should be deferred.
The delays on these communications are leading to nothing but harassment.
Suggestions to anyone booking ZoomCar- Take a video with zoomcar representative in the picture, don’t take doorstep facility, go and pick up the vehicle yourself. Or rent Miles(at least its cheaper)