I have booked ford Figo(JPS6E6EXK) for my travel. We have packed our stuff and went with my family including my kid. Before I leave in the morning I have called customer center and informed them I will be picking my care little late then the scheduled time, they gave me fleet executive’s number and asked me to inform him. I have called on that number and informed him the details. He was not aware of my booking, that was surprising considering I made booking well in advance and made the payment. The executive told me that time no cars are available now, but he will make sure the car will be available by the time I come to take the car. When we went to pick the car at their place(iBis hotel, Silkboard) there were no cars and no executives from Zoom car to guide as well. I called the fleet executive and told him we are waiting at the designated to place to take the car, but he told me there are no cars available and simply asked me to call the customer care. He did not even bother to come there and help me even after I told him I am there with family. After that we tried to call call center for next 2 hours, no one picking up our call.
We were trying to somehow reach them, I had another fleet executive’s number from another place from where we took a car earlier(that was not a bad experience though.), he listened to my problem and he said he will try to call the fleet executive(ibis hotel) and asked me some time. I tried calling him back after 10 mins, he also did not pick my calls. Then after 3 hrs of struggle we got a call from one of Zoom car executive and got the information that we are not getting a car as the cars are not available. We were really shocked since we had to go to Chennai and it is getting late. He was apologetic but in no position to help us. I even asked him to provide me with any car I was willing to pay the difference, he said he don’t have cars available, he offered me a car and said the AC is not working. I got very angry first of all they made us gone through so much and now offering a car without AC. I said I can’t take a car without AC.
After this experience I have decided not to refer ZOOM car to any one. I really don’t want any one to suffer like me.
The compensation they offered was 50 kms extra when book a car next time(I don’t think that will happen, since I found other good options, thanks to Zoom car) for such a horrible experience. I seriously believe ZOOM car’s service is going bad to worse. I would have been happy had they informed me on the morning that the car is not available and either they can provide me with some good options(even though expensive) or simply no cars available.
I hope they improve.