Hi,
Like many other people, I came to know about Zoomcar which lets you host their car on rental. I had heard about Zoomcar before and thought it’s a known brand and expected that it will be good to try this concept and Ertiga is my family which isn’t daily used so I planned to host ertiga on Zoomcar.
Initially, it was working fine and then I got exposure Zoomcar customer support which was working through chatbot which has very limited and then I came to know that host can’t speak with customer care there is no call center.
Adverse effect of this kind of poor customer support I have seen in first week of May. Around 9pm on 7th May, Vehicle was give to a guest for a Zoomcar ride and around 9am on 8th May, I was informed by guest that there is some issue with clutch of my car and it is not in driving condition, so he has informed Zoomcar and leaving my car as per instruction of Zoomcar. There was no information from Zoomcar how this situation will be managed. I had spent whole day(8th May) with Zoomcar trying to ensure that vehicle moves to workshop but its didn’t happened and then I had tried the same on 9th May, I had tried to explain on mails and contacted ready assist (Zoomcar vendor) for movement of my car to workshop almost every 30 to 40 mins. It was very difficult time for me since the vehicle was lying unattended for more than 24 hours.
On 10th May, I started getting calls from people where vehicle was standing unattended for so many hours and they asked me to move vehicle from location immediately else they will file police complaint and vehicle will be ceased. Till that time it was more than 48 hours and still vehicle wasn’t moved by Zoomcar to workshop. Just imagine my situation, my vehicle costing lacs of rupees are lying unattended on the mercy of Zoomcar. Finally I took support from Maruti onraod service and vehicle was moved to workshop with in 1 hour.
Finally when Zoomcar people called and when I explained the situation they assured me that my issue has been escalated and I will get all support from Zoomcar now.
So now the situation is that I have paid repair cost of my car and Zoomcar isn’t responding on my request of payment of repair cost even after many reminders.
On otherside Zoom Car had paid Rs. 6, 852 for this trip(Booking Id JPSNJJ3J0) and they have issued debit of Rs. 22, 089 in weekly payouts from 6th May to 6th Jun 2024.
Hence Zoomcar has left my vehicle unattended for more than 48hours then didn’t pay for repair cost till now and issuing debits in weekly payouts. Which is quite unbelievable. I doubt if any person who owns a car will be ok with Zoomcar for this kind of situation. So far there is no resolution on Ticket ID: 2002103 & 2008916, which gives clear impression that it’s a biggest mistake to trust Zoomcar for hosting your car. So please never ever trust Zoomcar for hosting your car because they don’t have proper ethics and system to deal with car owners.
From:
Nutan Singh
nutanxxxxxx@gmail.com