I rented a zoomcar in Pune for two days for a get away to Panchgani. The booking experience was good. The charge and refund worked as advertised. However, the car was no where near my expectation.
The seats had scars from serious liquid spill. The Car was so dirty that I had to check the odometer several times to confirm it was showing 30, 000KM and not 300, 000KM. My request to clean the car resulted in the attendant sprinkling some water over the car. The pickup location was a dusty open plot with a shack serving as rental office. Fuel tank was only half filled; but they promptly refunded my diesel bill. The power mirror was not working. The car was functional and we could complete the trip as planned. It looks like they do not care about checking or cleaning the car in between rentals. Long way to go before they can claim to be a professional car renter; but I am happy there is some functional drive yourself renter around.