This kind of service is relatively new for Indians. In Europe and America this concept is common and there are many options. But, we have I guess only one option when you want to rent a car. First of all.renting the car is much more comfortable idea than renting a cab. You can choose your own routes and be carefree about the running kms.
You can always extend the use if needed. It makes a different impression altogether. For example How about renting a hot red Mercedes at just Rs.7000-8000/- per day. So idea is really nice. But, zoom car fails badly in customer service. They do not treat you the way you expect them to. We rented a Safari at just around Rs. 3500/- per day, the car was in good condition.so initially we were very happy. But, then after listening to their strange and stiff policies we almost dropped the plan.
The process of hiring a car should be more easier. Also, the goofed up when we were waiting for fuel refund. So, was a bad experience.but if they improve on their attitude they have a long way to go. The website is simply designed. Nice layout and navigation. Load time is good. But, service sucks. Sorry, but improve on that part and give you 2 extra stars.