I used to order from Zoomin in the past, their print quality was decent, and once the order has been shipped, the delivery is fast. However I am still in the middle of the worst possible scenario with them, and that has made me not to want to ever order with them again.
On 30th October I created a 6x6 Photobook with them because they had a special offer that made them free for flip book and only nominal charges to get a premium Binding. I uploaded my pictures, only to have their photo book design interface crash, I uploaded again, got the right preview, all was fine. I selected the hard binding, premium everything, paid, and left it at that.
The order status kept saying "processing" and the deadline would change all the time. I finally logged a complaint with the Help Desk last week, to first be told that 6x6 books were delayed, and then informed that they had trouble uploading my PDF file. They promised to get back to me, but didn’t until I got mad and asked for an update. When that happened they suddenly moved my order to printing and binding right away and shipped it the next day. I just recived the album today and it got me angry:
Out of the 32 possible photos that I had uploaded and carefully inserted into the photo book designer, they only printed ONE.the same freaking one on every single page of the album.I got the same god damed picture printed 32 times, in the WHOLE book.
At this point I wanted answeres, and I wanted them live, imagine my anger when I found out they have no phone number, no proper email, no live chat, no comment section on their blog or facebook page and a Twitter accont they don’t seem to take seriously enough.that’s right! The only way to contact them is via their freaking Help Desk and wait for them to reply. Which I was forced to resort to.
I got a prompt reply informing me that I uploaded only one picture, that the tech team would look into it, but that I would have to re-create the album from scratch and place a fresh order. I don’t know about you, but when you screw up that big as a company, you don’t swear the customer only uploaded one picture, you don’t ask them to place a fresh order. You pick up the phone and talk to them and sort things out, possibly with a refund and a free replacement. Not this kind of crap that dragged 3 weeks and counting.
I replied to them that I was not going to be put through that ordeal again since I had no guarantee it would be better this time and asked for a refund, on my credit card, not in vouchers. And needless to say I am not recommending them to anybody ever again. They have let me down in the worst possible way, and sadly a company that hides itself behind a help desk and has no live resolution of problem nowadays sounds very shady to me. I am as angry about the fact they screw up my order and only come with excuses to make themselves look clean as I am about the fact that they don’t have a proper way to contact them. Not good Zoomin, you shall be ashamed of yourselves.