I have been using Zopnow very regularly and they have on multiple occasions demonstrated a very customer friendly service. I place about 2 orders very month and they were delayed in delivering my items only once by 30 minute. But when they did, they called properly and clearly told me the reasons and amount of delay.
Once I found biscuits were broken, on contacting the customer care, the amount was credited back right away. The in fact gave me an option to deliver a new packet but I chose for the credit.
Had another good experience yesterday. My online transaction got stuck midway. They still delivered the items on time and are now waiting patiently for the transaction to get cleared by the bank.
I have tried all other options available in Whitefield, Bangalore area and found Zopnow to be most reliable and customer friendly. I don’t have to invite the delivery guy with the huge carat inside to dump the stuff. Zopnow delivers the items in nice eco-friendly bags which we carry along for vegetable purchases. Since I order often, I have more bags than I need which I distribute around.