This is the whole history after buying the ZYNC tablet. PLEASE DON’T BUY IT. Probably micromax is better but I dont know. Better go for costly ones like Samsung etc. Pasted is the mail conversation I had with ZYNC. They took >4 months to correct the problem that too not corrected fully. I stopped complaining about it and living with it with no other option.
bhellsun a bhellsun@gmail.com to Zync
Hello,
Recently I purchased Zync Z1000 tablet and I received the tablet two days back. I tried connecting the USB cable to the computer and the cable is very loose it doesnt stay on the tablet.
Hence the problem is I am not able to connect the USB cable to the PC and it doest recognize it. I tried it on both USB ports and it doesn’t work.
I called up the customer care at +91 120 4821999 and no one picks the call.
I also went through https://zync.in/index.php/support/zync-pickuo-drop-warranty
Product Serial Number: GWZY Z10009121932
Invoice Copy attached.
Please send the replacement.
Zync Support Team
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
We will send you a driver for USB recognize.
Your co-operation is highly appreciated.
bhellsun a bhellsun@gmail.com on 12/18/12 to Zync
Hello,
What you mean by driver. The USB cable doesnt sit in the USB slot. It is soo loose and it comes off easily.
Can you please call me @ +919884600405
Zync Support Team on 12/18/12 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
Please share your complete address along with the pincode, contact number, product serial number & invoice copy also.
bhellsun a bhellsun@gmail.com on 12/18/12 to Zync
I have already given the serial number and invoce copy in this mail thread. Do you need it again?
bhellsun a bhellsun@gmail.com on 12/19/12 to Zync
Your work timing says "Monday to Saturday - 10:00 AM to 6:00 PM (Except National & Public Holidays)"
I called you guys now @ 10.53am but no one picks the call.
Please call me @ +919884600405
Zync Support Team on 12/20/12 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
Please share your complete name.
We are arranging a reverse pick up for your product.Thank you for the confirmation.please pack the tablet as per the instruction sheet attached.Mention our warehouse address in the front side of the box & your contact address in the back side of the box.
Warehouse address
Zync Global Pvt Ltd
207, Plot-7
Mohan Sadan
Local Shopping Complex
Shalimar Bagh
New Delhi-110088
bhellsun a bhellsun@gmail.com on Jan 1 to Zync
Hello,
The reverse pickup was made on 22nd and it was delivered to Zync on 24th Dec.
Can you please let me know the status of this?
Zync Support Team on Jan 4 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
We have received your product on 28th December 2012.Its under technical department.Our service TAT is 10-15 working days.We will update you shortly.
bhellsun a bhellsun@gmail.com on Jan 9 to Zync
Hello,
Any update?
Zync Support Team on Jan 10 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
We have dispatched your product on 9th January 2013.
First Flight
Courier
Docket Number:
W12161278
bhellsun a bhellsun@gmail.com on Jan 10 to Zync
Hello,
I just check with first flight and it looks like this docket number is incorrect W12161278
Can you please check the docket number for me
Thanks,
Bhellsun
Zync Support Team on Jan 11 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
As per our logistics team, we have confirmed that the product has been already dispatched & the given docket number is absolutely correct.Kindly wait, as it showing that details of the consignment has not been updated yet.
bhellsun a bhellsun@gmail.com on Jan 15 to Zync
Hello,
I received the product and I dont understand what was corrected and the screen is worse now. See the pictures attached.
1) When I connect a USB cable the cable doesnt stay firm on the USB port.
2) There are many white dots on the screen which doesnt go at all. It stays on all the screen.You guys have pressed the screen hard and have damaged it.
3) The product was horribly shipped. The back panel was not properly closed on some areas.
I dont like to use this product anymore. Please send me a replacement of the product.
bhellsun a bhellsun@gmail.com on Jan 17 to Zync
Hello,
Is anyone looking into this? Can I have an update?
Thanks,
Bhellsun
Zync Support Team on Jan 17 to me
Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
We have already forwarded your complaint to our several departments.Please wait, we will definitely take a necessary step regarding this.
Zync Support Team on Jan 17 to me
As per the technical department, we need to reverse pick up the product once again.Please confirm, when can we arrange the reverse pick up.
bhellsun a bhellsun@gmail.com on Jan 18 to Zync
Please ask them to pick it up tomorrow saturday as I will be at home.
So should I be sending the whole product with all things like cable, manual etc? I am expecting a replacement after going through all these issue with the tab.
bhellsun a bhellsun@gmail.com on Jan 21 to to Zync
No one has come still for the pickup. Can you send me the details of the arrangement?
Zync Support Team on Jan 22 to to me
We are sending a reminder to our logistics department.Please wait & be assured, your reverse pick up would be done on priority.
bhellsun a bhellsun@gmail.com on Jan 22 to to Zync
Hello,
I have sent the tab today with fedex.
I like to understand what was corrected last time
1) The problem which I listed last time was not corrected. Then how did you guys ship the product back to me saying it was corrected? You guys dont test it before sending the product?
2) Now the screen is also damaged with white spots as I shown on the picture which was attached earlier.
Now what is the solution you are going to provide me. I like to understand the solution. I dont want to ship the product back and forth. It been more than 1.5months and I am not able to use my tablet at all.
Zync Support Team on Jan 23 to me
Thank you for the intimation.Our technical team will definitely look into this matter.
bhellsun a bhellsun@gmail.com on Jan 23 to to Zync
Hello,
Please understand what I am asking.
I need a detailed explanation on what was done last time when I sent the tablet? I have a wild guess you guys didnt even understand the problem.
Zync Support Team on Jan 24 to me
We will share the Q.C report very shortly.
bhellsun a bhellsun@gmail.com on Jan 29 to Zync
Hello,
What it the update on this?
bhellsun a bhellsun@gmail.com on Feb 1 to Zync
Hello,
Its been 2 months I am not able to use my tablet which I bought. What is going on?
Zync Support Team on Feb 4 to me
We would like to inform you that your product is with our technical team. Be assured your issues will be resolved on priority.
bhellsun a bhellsun@gmail.com on Feb 10 to Zync
I had enough patience in waiting.
PLEASE CANCEL MY ORDER AND RETURN THE MONEY or else I will be taking this to consumer court.
Zync Support Team on Feb 12 to me
We request you to please wait we are sending the immediate reminder to our logistic department for the dispatch of the product on priority. Its our humble request please wait for the same.
bhellsun a bhellsun@gmail.com on Feb 12 to to Zync
You have been telling the same thing all the time.
what you did with the tablet. I want to know this before you ship the product.
Zync Support Team on Feb 13 to me
Please wait we are arranging the call back for you. Ou