Dear Ketaki,

As discussed during our recent phone conversation, we would like to clarify that any modifications or cancellations made by the airline are beyond our control.

Upon reviewing your case, the booking has confirmed with the same PNR. You have already completed your onward journey, and as per the airline's policy, only the used fare of your ticket has been charged.

Additionally, we have processed the appropriate refund to your original payment method. Please note that it may take 5–7 working days for the amount to reflect in your account, depending on your bank's processing timeline.

We appreciate your understanding and patience. Should you have any further questions, feel free to reach out.