I have tikona connection. Which had frequent disconnection issues. Technical department could never sort it out. Customer care department doesn't know half of the things. No coordination between internal department. No proper system updates which can give customer proper satisfactory replies.

Then I applied for disconnection in 17th Oct, 2015. But its still due. Customer care person said I will forward your request, but nothing happens and I get another bill for November. I called up customer care again then they said put a email to us for disconnection. Retention department calls up which goes without giving me any solution. Whereas I had been told that I have to pay advance bill every month. That way my last bill was paid on Oct 17, 2015 I am sure it was for till 15 NOV 2015 month(paid in advance). I wrote email for disconnection on 17th Oct, 2015. Still got a bill for entire NOV month. Which is not acceptable.

My disconnection request is still pending with them without proper solution.

Tikona sucks!

My Customer Id: 1110772990

I raised a request to disconnect my broadband connection today(17-Oct-2015) through customer care phone.

I already switched to other Internet provider. I am not using your connection anymore.

Please find the disconnection request number: 1-3716850018.

It was told me that it will be disconnected and with in 24 hrs you will take your devices. One month over till now no action on this.

Rental stopped after 1000 calls and 1000 mails. You are not collecting your devices and again bill got generated for this month can you give explanation on this why the bill got generated? and why you are not closing the connection and cheating customers by generating bills?

What is your disconnection team doing? you dont have any disconnection policy? why it is taking years together to close?