As per this offer - I have been not able use it properly. Today morning I had called up ACT BROADBAND TEAM and had asked them to explain the same. I was clearly told that after I cross FUP Limit or after 24th Nov - FUP Usage will be reset to what it was originally on 18th of Nov.
Currently I am not able to use internet because of this confusion and this is heavily frustrating. I was initially happy seeing this courtesy and welcomed this offer from ACT but I think it has not been implemented in
proper way.
Currently my internet is not working properly at my original 2 MBPS speed or(15 MBPS as per offer) since my FUP has not been reset. Can you please take action at earliest and fix this issue? Please escalate it properly as I have been regular customer and this is very bad experience which has caused me unnecessary trouble.
I have also raised a complaint:Request No: 0001431491. Looking forward to quick resolution!
User ID: 10523821
ORIGINAL MAIL FROM ACT BROADBAND
>
> On Tue, Nov 19, 2013 at 11:19 PM, no-reply@acttv.in wrote:
>
> Dear Customer,
>
> We take immense pride in informing you that the ACT Broadband family is
> now 50, 000 member strong and growing stronger by the day. We can
> confidently say that this has been possible only because of the continued
> support, encouragement and patronage of customers such as yourself. On this
> occasion, we would like to offer you a small gift as a token of our
> appreciation.
>
> As of 18th November, all ACT Broadband 2 Mbps and 15 Mbps customers have
> been upgraded to higher speed. For a whole week(18th - 24th November) all
> our* 2 Mbps customers will experience 15 Mbps speed* and all our *15
> Mbps customers will experience 25 Mbps speed*, absolutely FREE of cost.
> Not only that, to ensure that you enjoy your speed upgrade to the fullest,
> we have also reset your FUP as per your original plan.
>
> ACT Broadband has been and continues to be the pioneer of true high-speed
> Broadband in India, capable of providing speed upto 1 Gig. We want all our
> customers to experience first-hand the incredibly amazing speed that we are
> known for and this offer is an attempt in that direction.
>
> We hope you enjoy your free speed upgrade! At any time during the week if
> you decide to permanently upgrade to a higher speed plan, all you need to
> do is contact us. You can reach us at –
>
> SMS: ACTFREE to 56767
> Email: helpdesk@acttv.in
> Call: 080 4284 0000
> Thanking you.
> Yours Sincerely,
> Head – Customer Service