Axis Bank taking over Citi Card business in India is a very bad development for the Citi Card customers who enjoyed a first class and excellent service from Citibank for many years. With Axis Bank taking over Citi Card business in India we are already dealing with Axis Bank and are able to see the vast difference in service. Axis Bank operates like a panchayat unio office in a remote village. That is the comparison we can make. No match at all to the superior service of Citi Bank.
Looks like Axis Bank made a big mistake to acquire Citi Cad business when it knows very well that it cannot match Citi Bank service. Customers have already started moving away from Citi card and in few months Axis Bank will see how many Citi Card customers have moved to other banks without continuing with Axis Bank,
Just by buying the Citi Card business Axis Bank cannot assme it will get the whole business and customers of Citi Bank. NO WAY.