I purchased this purifier (Total Gold Nova) last week in hyderabad. There was a problem with the power button on the very next day. I asked the sales guy to replace it. He never turned up..false promises that he would replace the machine as any other cheap company sales person does, e.g New piece not available in godown, Busy in meeting, will come tomorrow, will call you later....
He got his money and his sales count increased by one..thats it...
Today I called sales guy (Abhilash) at 9:00A.M (without telling my name) pretending to be a prospective buyer. He was ready to run to my house in 30 mins. However when I gave him the address, he understood that it was me without speaking a word. He gave the phone to his boss (Mallikarjun). This guy..I tell you..again promised me that he would come by 12:00P.M.
Tired of false promises, I called the corporate office to look into the matter. They said they would inform the hyderabad service centre to look into the issue. I did not hear back from them as well. I may simply throw this product as it would remind me of a bad purchase, or move to the consumer court to get it totally replaced..
Such a pathetic service comes with the bad product.
I wish mouthshut should come with 0 star as this product does not even deserve 1 star.
Jay