I am going through a terrible experience with ezeego1.
I tried to book an air ticket via ICICI Net Banking from Bangalore to Delhi on June 28th 2008 for travel on 14th Aug 2008.
At the end of booking, it showed the message "Transaction failed" and no ticket was booked but still the ticket amount of Rs. 5718 was deducted from my bank account. When I informed the ezeego1 customer care about this, they told me that I will get my refund in 7 working days. I again called after 10 days, and they apologized and told that I have to again mail my info like Bank acct. no. etc. to another email id. I did that and mailed to every id available on their website. I was again told to wait for 3 working days.
When I called next week, yes you are right, I got the same reply to wait for 3 more working days. I had no alternative but to wait.
Next time I called, they said that their accounts department will handle this and some Chaitali Bagwe mailed to my id asking for the details again. I sent her the details and the long wait started again. On numerous occasions, I was also told that they would call me but I never received any call from them.
After getting numerous complaint numbers against my complaints made via email , next week when I called, I was told that they cannot locate my transaction and it might have gone in junk and I was asked to mail them my bank’s Account Statements and was told that they will call me to update me on the status. But like always, I had to call them again. This time they told me that the file format of the bank statements I sent was not recognizable. Now this was really pathetic, they cannot even open a .zip file.
So I had to fax them my statements. I am told that they will get back to me this monday (1st Sep 2008). This all has happened till date, 60 days have passed and I am still waiting for my refund.
If any Ezeego1 official is reading this, I don’t want any apologies, I just want my refund. CaseId:69607
I wish I had read reviews about ezeego1 before committing mistake of booking my ticket using their website. I would recommend everyone to not get tempted by any offers these kind of sites make and always book your tickets through original airline websites.
Rajat Sharma
Email: rajat.almighty@gmail.com