I am a victim of this bank’s shady practices - you pay on time, they delay sending the cheque for clearance with the motive charging late fee and charges later.
I have gone through the reviews by others and observe a clear pattern that HSBC has devised to make money - I bet this is illegal and needs to be brought to the attention of RBI/Finance Ministry.
I had this problem in two instances and I got the charges reversed in the first instance by escalating it to the Country Head. There were intermediate escalation levels, but were not useful because of the lack of response (no response at all). This made me wonder if this bank at any governance structure at all in the place. I think their customer service dept is a waste of space and the bank can make more money by shutting the dept down rather than charging us wrongly. Possibly they can also fire useless intermediate escalation points.
I intend to write about my experiences and the potential consequences of not curbing this bank’s shady practices to Dept. of Banking Supervision, RBI (helpdbs@rbi.org.in). I sincerely believe only RBI/Finance Ministry can tame this bank.
Thanks,
-Sriram