I have had a good impression about this company and having used it for some time, I had made recommendations. But I am surprised that they turned out to be biggest liars. They came up with teh 50% discount and I ordered a couple of books. One came only after I called like 5 times and the other ( The emperor of all maladies ) never came. I have been calling and calling over and over again and I have lost much more money in the phone bill.
I have been speaking to a so called manager ( Jasmine ) and she has turned out to be a complete liar. I will have all my mail conversation pasted below for the benefit of everyone. I have been committed a date after a date and nothing has happened. I am happy to see companies like flipkart, infibeam and others do a good job ( until I am proven otherwise).
Below is my email as latest .
--------------------
ORDER NO - IN2004110265
8 messagesVinod Kumar Mon, May 9, 2011 at 11:31 AM
To: jasmine.s@indiaplaza.inHello,
I am very very annoyed with your service regarding the order.
Here are the reasons.
The order was placed on 20th April for a journey and I wanted the books to accompany me. The books never came.
I called up 3 times and thats when I got one book. I have been calling numerous times to check and see what is going on and last I called up to cancel and I could see a ticket number also.
I called up the 5th time today and I am not getting the book I dont know what are u guys trying to do.
Please let me know if the you guys want to steal the money or something like that.. In that case I can go ahead and buy the same from more trusted places..
Topping it all, none of the supervisors are ever availble on the phone .. How do u expect someone to do buisness with me.
If I dont get a response by EOD today.. I will spend some quality time writing about your service on the internet.
--
Thank You
Vinod Kumar
9881154322
Vinod Kumar Wed, May 11, 2011 at 2:02 PM
To: jasmine.s@indiaplaza.inAny update on this one ..?
Thanks
Vinod
[Quoted text hidden]--
Thank You
Vinod Kumar
Jasmine Wed, May 11, 2011 at 3:30 PM
Reply-To: jasmine.s@indiaplaza.in
To: Vinod Kumar Dear Vinod Kumar ,
I apologize for the inconvenience caused to you due to the long term delay shipment of the book Emperor Of All Maladies against the order IN2004110265
As per the confirmation from our suppliers the books will be shipped by 13th May.
Kindly bear with us till then.
Regards,
Jasmine.S[Quoted text hidden]
--
Vinod Kumar Wed, May 11, 2011 at 4:15 PM
To: jasmine.s@indiaplaza.inI have requested for a cancellation and I will be happy with the same unless you are sending me a free additional book with it as a compensation.
I have spent considerable time following up this order and it needs to be compensated.
Thanks
Vinod[Quoted text hidden]--
Thank You
Vinod Kumar
Vinod Kumar Fri, May 13, 2011 at 1:18 PM
To: jasmine.s@indiaplaza.inTOday is 13th May. What is the update.[Quoted text hidden]--
Thank You
Vinod Kumar
Jasmine Fri, May 13, 2011 at 2:38 PM
Reply-To: jasmine.s@indiaplaza.in
To: Vinod Kumar Dear Vinod Kumar,
I apologies for having missed the shipment date again of the book against your order#IN2004110265.
We will get the book Emperor Of All Maladies in stock in 2 days and the book will be shipped by Monday without delay.
We request you to bear with us until then.
Thanks & Regards,
India Plaza Team
https://indiaplaza.in
[Quoted text hidden]
--
Vinod Kumar Fri, May 13, 2011 at 3:28 PM
To: jasmine.s@indiaplaza.inCan you call me and give me an explanation about the same and the reason why u r not cancelling my order despite many requests.
Thanks
Vinod[Quoted text hidden]--
Thank You
Vinod Kumar
Vinod Kumar Mon, May 16, 2011 at 10:01 PM
To: jasmine.s@indiaplaza.inHi Jasmine,
I have on purpose waited for this evening so I can check if the order is even shipped and I dont see a shipped order.
I would like to know what is the reason it did not happen as you were so confident and despite many reminders and request you have not cancelled my order and are not willing to refund me money.
Isint this breaching the trust one should have.
I am looking for your answer.
Thanks
Vinod
[Quoted text hidden]--
Thank You
Vinod Kumar
----------------------------------------------------------------------------------
Actual order statement ..
Shipment #1Vinod kumar
B-301, MCCIA trade towers, Senapati Bapat Road, Pune -411016
Pune
Maharashtra
India - 411016
ItemFormatQtyList PriceOur PriceSub-TotalShipping ChargeTotalRemarksConsignment NoCourier NameEmperor Of All Maladies
Discount: Rs. 215 (43.09%)Paperback1Rs. 499Rs. 284Rs. 284Rs. 0Rs. 284.00Will be shipped by 23 Apr 2011 BlueDartCocktail
Discount: Rs. 30 (20%)Paperback1Rs. 150Rs. 120Rs. 120Rs. 0Rs. 120.00DeliveredP15556425Summary Total:2Rs. 404.00Rs. 0.00Rs. 404.00 . This order value of Rs. 404.00 is paid through and Credit Card(Visa/Master/Diners/Citi e-Card)