I wanted to purchase Nokia Asha 311. Infibeam had the best price of 6089 so I placed my order. As it was the first time I was dealing with Infibeam, I took care to opt for Cash on Delivery and today I thank my stars that I did that.
The site mentioned the shipping time of 2-3 days but as I placed my order, the shipping date shown on the order page was 5 days later i.e. 30th Oct. Today it is past that too but the item has not yet been shipped.
I sent them two mails but none has been replied yet. Today I cancelled the order and went back to my old favorite Flipkart which is ten times better. Of course I will have to pay Rs 41 more but I am ready to pay a few bucks more if I get a better service.
PS on 5th November 12. After my review was published on Mouthshut.com, I received a reply from Infibeam the next day apologizing for the delay and assuring me about a solution. Well, I was not bothered as I had already cancelled my order. But on 3rd Nov I got a mail that the mobile has been shipped. The very-very funny part of the mail is that it was shipped through Blue Dart which had picked it from New Delhi on 3rd November and it was expected to reach Noida on or after 6th November. From Delhi to Noida in 3 days!!! What a speed!!! Let me tell those readers who may not know, Noida is just next to Delhi. In fact I live in Noida and commute daily to my office in New Delhi which is just 19 Kms away. 19 Kms in 3 days. What would you say about such a service?