Makemytrip

Hello Team,

This is to bring to your notice that I am totally unhappy with the cab service provided by MMT. You guys are partnering with goons to just compete with your competitors.

I had booked a cab with booking ID NC250412210670499 which had 4 days of trip with total 1200 kms in it. Daily the driver used to drop us to designated place and drive the car for his convenience to have his breakfast/ lunch/ dinner or other personal things. At the end of trip the total kms was 1321 . Driver asked me additional money for 151 kms (121 for the extra kms + 20 kms for him to drive back to his place) . When I confronted the driver that why was he charging us for the kms which he used on daily basis he asked his boss to speak to me who started usung foul language with me. He said the driver is authorised to use 15- 20km daily for his own usage and we should be giving the money . When I said to him that this was not mentioned in terms and conditions of MMT and hence I won’t give the money for which the driver used the car for personal usage, the person on the other end continued using foul language and warned me to give the full money.He then told me he will send some goons to hit me and make sure I am hit badly and bought to his office.

I want compensation from MMT or the cab partner savari.com for mental torture that they have caused me else I will bring this to consumer court.

Please note that I have video footage of driver taking the car for his own usage .