It amazes me how these kind of companies still operate in India.
I booked my flights through MMT for an amount of 10654/- and due to some reasons, I cancelled my flight and airline confirmed that a refund of 3354 has been processed on Apr 24. And to confirm it with MMT, I called them and got an answer saying that there will be a convenience fees and MMT fees and finally the refund amount would be 1954/-. I feel they are taking major chunk of my refund and I was tracking on the app to see when the refund would arrive. Today is May 18th and still I don’t see the refund being credited to my account. On the app it says the refund has been processed between May 2 - May 4. I was under the assumption that the refund has been processed automatically but when I checked my bank account, I don’t see the amount credited.
I called them they said there is a technical glitch from their end due to which the refund was not processed. Whattttt? Assuming that there is a technical glitch, isn’t it your responsibility to let the customer know about it. Infact, your app shows the refund has been processed long ago. Isn’t this cheating? What if I didn’t call you to inquire about my refund.my money would have been gone by now. How many customers will have time to call you to inquire about the refund? Is this how you corporate companies make money?
Later the rep asked my bank statement and after some time other guy calls me up claiming that he’s from MMT and says he’s escalating the issue to the accounts team. And an email comes up says your refund will be processed in 10-14 business days excluding weekends. And another email pops up within hours and says refund has been processed already. This mess was happening from the past 4-5 days and still I don’t see my refund.
MMT you suck!