*We cannot suffer for mistakes MMT does*
Issue
I booked 2 tickets through MMT for 28 October’16. I called indigo up for rescheduling it to 22 October’16 they asked me to call MMT for refund related queries to my bank account. I then called MMT to proceed refund of Rs. 1400 Approx. and Rs 6667 for both the tickets to my account. MMT executive asked me to cancel my 28 October’16 booking through the website I asked will it affect my 22 October’16 journey? she said when you are not travelling on that date it has nothing to do with your current booking. I followed the steps told by her she asked me to cancel my 28 October’16 booking I got the mail for 28 October flight cancellation as discussed with her. After 4 hours I got a message from them that my 22 October’16 booking stands cancelled.
Can Anyone tell me why the hell they have cancelled my 22 October’16 booking on their own when I have not ask for.
Solutions by MMT
Below are their solutions since yesterday:
-Playing blame games with the customer
-book another ticket for yourself wow.
-we will be back in 24 hours . It’s been more than that no reply yet. Amazing
-We did not get the update regarding rescheduling I mean customers are fool asking you for rescheduling amount their executives do not find it important to check the reason behind any process.
-Telling us points which were not at all discussed on calls.
These guys are filling their pockets making fool of customers by explaining them the PNR meanings, how re-scheduling actually works, coordination problem between them and indigo, explaining customers how things work.