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I had booked a ticket for two from Patna to Lucknow. At the time of payment, Rs 400/- was charged as Convenience fees and nowhere it was mentioned in the site about these hidden charges. I tried to call the customer care but no response was given. e mails sent to the company failed to even elicit a response from this cheat company.
When I compared the rates with that of the flight carrier Indigo, a considerable difference was there in the fare amount. Eventually I had to cancel the ticket and a whooping cancellation charges of Rs 300/- per ticket plus other charges was deducted. Now I have decided never to book flight tor train tickets from this site .