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Makemytrip

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Summary

Makemytrip
Pawan Kumar@greatpawangupta
Sep 04, 2015 02:54 PM, 2859 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Make my trip cheated me and charge extra amount of

I booked international flight from Hongkong to bangkok and bangkok to delhi. via MakeMyTrip. Com over the phone.We were 2 passengers. Over the phone I was booking the ticket and I was talking to Mr. Ravi. From Make my Trip.


First he told me to pay 30956 Rs. For the tickets. . He send me a link and I paid the amount at the same time by using my credit card.


After the payment done he said sir your flight Hongkong to Bangkok is done but bangkok to delhi not confirmed because spice jet increase the price now you need to pay more. that time he ask me to pay 9776 more. That I paid. After rreturning back to India I ask invoice from the MakeMyTrip and breakup amount but every time they said our system is updating please call later. I feel they have cheated me. Then I directly call to airlines office and ask for bill invoice. and I got success to get from the both. I was surprised to see that it was 30956 total and They have cheat me 9776.


After mail so many times to MakeMyTrip but these people not shown their interest and ignore my mail.


After that I approach consumer court. suddenly I received call from MakeMyTrip that sir we have refund your amount kindly do not approach consumer court.


This MakeMyTrip is totally fraud company. I suggest that please book All your ticket direct from airlines website.


My booking reference I’d IN1507B3S003732


Pawan Gupta 9716940160 9136000602

Issue Resolved
(1)
Dear greatpawangupta,First and foremost, please accept our sincere apologies for the inconvenience caused to you as what happened is certainly not in line with our service standards.We have validated this case with our concern team and found that case was accepted and refund was processed from our end based the call recordings . We understand that it took us sometime to reach a decision because in such cases, validation needs to be done and that is when a Please note that as a brand, we have always accepted misses, if there are any from our end because we do not want to loss our loyal customers. Please note that refund for INR 9776.00 has been processed from our end on 02-Sep-15 and we hope that same has been credited to your account accordingly. We thank you for contacting us. Assuring you best of our services. Regards, Team-MakeMyTrip Care
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