MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I see this offer of Discount while booking my flight back to Chennai from Goa. so I book and I dont get the discount.Flew back to Chennai and called the Customer service.they said it was a mistake and would credit the amount in my wallet as’Bonus’.Remember.the money in wallet as’Bonus’ has expiry. During my trip to New Delhi later that month, .I tried booking my return flight.The app said I can use only 1/3rd of the’Bonus’ that is available in the Wallet.I tried to book my hotel room using that wallet Bonus.The App again said I was able to use only 1/4th of the Bonus amount for booking.I wanted to go ahead since the expiry was nearing.And the next screen shocked me to bits.It said No rooms available for that date.Try another date.Man.In Delhi.? And during Off season.? you must be kidding.I tried another date.Same.I took a screen shot of that.and grabbed my friends phone and tried.Alas.Rooms were available for all the dates I tried.Unfortunately I* lost my phone in Delhi Metro.Hence I couldn’t pursue this legally.Makemy trip has ingenious methods of stopping you from using the Wallet cash.BEWARE, .
Then they called after 2 months for a customer satisfaction survey.Usual 1 for very unsatisfied and 10 for extremely satisfied.I gave 1 for the 1st two questions.The interviewer hungup on me.LOL.Then they called again.I asked them if they would continue only if I gave 10.Then the survey continued to completion.
WATCH OUT FOR THESE JOKERS.BIG TIME SCAMMERS.