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Horrible processes and frustrating experience.So as long you have booked a ticket that does not need cancelation later or date change or something different, it will be alright because it will be all about how cute or thoughtful the website it.AND if you are one of those unfortunate people who needed some change after you have made the booking through this site then welcome to hell.1. If you call customer care: Be rest assured you will find rookies there, who will not be able to understand the nature of the problem. Change of date in your tickets? - Oh! for that you might need to wait for 3-4 days for us to revert etc. Escalation to supervisor right now? Sorry, no one senior is present right now . and so on .2. If you try website: Ah! too bad for you, it will say: customer care will need to call you. Only problem is - they will never call. Of course, you might receive a SMS from them that they tried calling you. Of course it does not matter if there was not a single missed call and even a missed call alert on your mobile from any number.So finally, you will need to end up calling them. Welcome to 1-2 hours of pure frustration. Once you have done all the explaining etc, they will feel sorry for all thet s* that happened to you and then will promise to resolve your problem in next 2-3 days which might or might not happen. So what the problem was - you simply wanted to change the travel dates.!So people, up to you on how you want to plan for your holiday etc, . for me: no way I will ever use this site.