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They are liars and use pressure tactics to force you to book your reservation. If you have to use them check 10 times before you book.
They charge your credit card even if the booking online does not go through. Fares published online are not really available they are just to bait you in. I booked a fare online and they sent me an email that it failed but went ahead and charged my credit card for it.
Now I am having to work with my bank to stop the payment. I then called them and they lied to me that the other lower fare was not available and that I should book a higher fare as there were only 3 last seats left. Come to find out that it was all a lie. I amm now stuck with a higher fare ticket with 450$ cancellation fee per ticket. Caution!!!!