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Makemytrip

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Makemytrip

Vipul Bansal@abcxyx

Dec 03, 2009 07:37 PM, 1490 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Jun 01, 2018)

Hotel Booking Dishonored. Fradulent cancellation

Confirmed booking issued by MMT with 100% advance payment was disowned by hotel. MMT failed to do anything.

They promised 4K in damages on email and cancelled the booking. Later they went back on the damages also. This was just a ploy to cancel the booking.

We are left with having to cancel other bookings that we made on basis of this confirmed booking and also make alt arrangements at our own cost and time. No damages or compensation for harassment whatsoever.

No follow up from support even after escalating. No resolution yet as of 1 June 2018.

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Brand Response

MakeMyTrip

Oct 08, 2013 12:10 PM

Dear abcxyx ,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care