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I bought a ticket from them and couldn’t fly so wanted to change the date
I called them and the first thing I was told is the date change fees is $100. I called Singapore Airlines to find out what the date change penalty is and I was told it is $20. When I called these guys back, they tell me to get it in writing from Singapore Airlines. WTF? Why am I supposed to do that. They talk to the airlines, they get the ticket, and they are supposed to resolve the dispute
With the dates, my dates were flexible and I wanted them to help me find a date with minimal fare difference. To this I was told they will check a couple of days but cant help with more than that since it takes time for them. I then called Singapore Airlines which told me they cant either (stupid morons) and asked me to just work with the travel agent. I am left in the dark here since I dont know what my options are and these people are not helping.
The only option I am left with now is to call the credit card company and cancel the charge.