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Makemytrip

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Makemytrip
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Roshni Nanavati@roshniananavati
May 24, 2018 06:31 PM, 1321 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

HIGHLY DISAPPOINTED WITH MAKEMYTRIP!!!!

We had made a booking(ID- NH7003674862298) at THE WIND, MUNNAR and now with the outbreak of the NIPAH VIRUS in KERALA we decided to cancel the trip. Traveling with a one year old kid to a place which is at such risk doesn’t seem sensible at all. We have been calling makemytrip since yesterday but so far they haven’t been of any help. They have just kept us waiting. The hotel is neither ready to refund full/part amount nor postpone the trip and makemytrip doesn’t seem to have any authority to help us with the same. WE FEEL CHEATED! We have a genuine reason here for cancellation. It’s not our fault. Don’t think we would further transact with makemytrip in the future ever!

Issue Resolved
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MakeMyTrip
Dear roshniananavati,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience.Further, in reference to your concern regarding cab booking, while checking the details we have found that our management team has handled our case and post validating the case with hotel and other relevant team deny for any changes or refund since Munnar city is completely safe for travel and all the travelers are visiting the place. And since the policy of changes or cancellation is governed by Hotel, we have to follow the same. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.Regards,Team-MakeMyTrip Care
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