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Makemytrip

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Summary

Makemytrip
Arunachalam Onty@arunachalam78
Sep 25, 2008 11:03 PM, 1379 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Sep 26, 2008)
My hotel room is not confirmed, but taken money

I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.


Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.


When I call the makemytrip.com they said the hotel room is booked and I don’t need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.


But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.


I can give the booking id which I have done with makemytrip.com if anybody think this is a fake.


My Booking Id is HTL160190. I am very frustrated because of this if anyone knows how to file the case in consumer court regarding this fraud help me out.

Issue Resolved
(1)
Dear Arunachalam78,We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old. If just in case your issue still stands unresolved then please let us know for further action. Warm regardsTeam-MakeMyTrip Care
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