Makemytrip doesn’t keep its promise on rewards program. They don’t really award the "2 nights 3 days free at luxury property" for eligible members. They just dupe people on false promises.
My makemytrip compaint reference id: 150123-035410
I’m a platinum tier member in Makemytrip rewards program. Their reward program states this very clearly.
1) 2000 Bonus points on booking 6 Room Nights or 3 Holiday Packages
2) Additional 2000 points on booking 10th Room Night
3) Free 2 Nights & 3 Days Stay in a Luxury property(on tier retention)
if a platinum member retains its membership by earning 4000 points in a year, that customer is awarded "2 nights 3 days free stay in a luxury property".
First of all, they didn’t my credit bonus points as per rule#1 and rule#2(stated above) once I completed 10 room nights. So I raised complaint on Jan-23, 2015 with their customer service. Reference id: 150123-035410. After verifying my bookings, they wrote in e-mail on Feb-3, 2015 that my bonus points will be credited in 10 working days. Till now i.e even after 20 days, they haven’t credited the same. Reason being, if they credit my 4000 bonus points, then I automatically become eligible for the free 2 nights stay award(due to tier retention policy). I called them after their first deadline of 10 days, second time, I was promised over phone on Feb-13, 2015 that both bonus points and hotel stay voucher will be given to me within 7 days. Again they didn’t full-fill it within promised timeline. I escalated the request thro’ their website for which I got an automated e-mail saying special "We care" team will respond within 48 hours. Its been 8 days since then, still no response. It seems that they only make false promises to make their product attractive, where-as in real, makemytrip really doesn’t full-fill those reward program policies and worst of all they don’t give a damn about complaints raised through their customer service channel. For certain complaints like mine, they just keep it hanging forever.
Here is the e-mail proof from makemytrip team on their promise
E-mail no#1
*Response By Email(Jacky Chauhan)(03/02/2015 11.14 AM)
Dear Mr/Ms. Vedi,
Thank you for contacting My Trip Rewards team at MakeMyTrip.com.
We sincerely apologize for delay in response to you.
With reference to your mail, we would like to inform you that the bonus points will be credited within 10 working days.*
E-mail no#2
*Response By Email(Shikha Sharma)(13/02/2015 12.04 PM)
Dear Mr/Ms. Vedi,
Thank you for contacting My Trip Rewards team at MakeMyTrip.com.
We sincerely apologize for delay in response to you.
With reference to your mail, we would like to request you to kindly wait for 7 working days more.*
Again My makemytrip complaint reference id: 150123-035410
My question to makemytrip, when you can’t keep up to your reward program policies, on what basis would you dare to make such false promises in your website.
Regards,
Senthil