Dear sir/madam, I had booked a trip with make my trip, later on I wanted to change the itinerary I was given complete misguiding information, which u can read on the file chatwindow.pdf, I was promised that I will get a call back on monday which I didn’t, then I called on the help desk and the number was busy all the time, so I had to call different offices to get in touch with u, moreover there is no operator in mumbai office who I would have spoken to.now either transfer my travel plans from 9-12th to 15-18th at 3000 Rs. as promised to me or cancel it on immediate basis, and I require a full refund because of the miscommunication that your internal team has.my contact number is 09967663010 I want an immediate resolution to the same
Yesterday I spoke to another representative and he also said my case woudl be escalated but I havent heard from makemytrip till now, how much time does it take to resolve an issue
isnt the customers time important.
moreover trainees and peoples who do not have product knowledge are made to interact with customers and then the trainee goes on a commitment spree and makemytrip dosent take any responsibility of the employee saying its his commitment
absolute BULLSHIT service
regardsvikrant